All tickets are sent via email, if you haven't received yours please check your junk! You can contact the box office team at boxoffice@underbelly.co.uk 

No! There is no admission fee to enter. La Clique the show is ticketed and you can purchase these on the door. The show may be fully booked, so we recommend that you book in advance on the website where possible.

Photography and filming on-site is only allowed for personal use. If you have any commercial or editorial photography or filming requests, please contact our press office to request accreditation in advance of arriving at: press@underbelly.co.uk 

All amateur photographer groups must also request photography accreditation before arriving on-site. We thank you for your co-operation.    

We recommend that you buy tickets in advance from our website, so you don't miss out! Please note a booking fee will apply.

Tickets can also be purchased on the day from the onsite Box Office. 

Tickets are non-exchangeable, non-transferrable and non-refundable.

All of our tickets are issued as E-tickets. If you haven’t received your ticket please check your spam folder, and then contact our box office team on -  0131 510 0395 or at boxoffice@undereblly.co.uk

Yes, please call or email our box office and they can advise you on discounts for group bookings. 0131 510 0395, boxoffice@underbelly.co.uk 

For all lost property queries, please email lostproperty@underbelly.co.uk

Female, male and gender-neutral toilet facilities are located on site. There is an accessible toilet located within these toilet compounds.

You can bring a bag with you, all bags are searched on site for security reasons. 

To ensure your safety, we have SIA accredited security onsite at all times, at the entrances and patrolling throughout the site.
We have a comprehensive CCTV system in place, and bag searches in operation on entry to the site.
Please keep your personal belongings with you at all times. Security will be called to deal with unattended items and they may be removed. 

Visitors are strongly encouraged to travel to Christmas in Leicester Square on foot, bike or by public transport.

Christmas in Leicester Square will provide suitable facilities for visitors, traders and operators to recycle their waste and all site waste will be sorted off site to divide out recyclable and non-recyclable materials. Power, lighting and water usage is minimised wherever possible.

Traders and operators will be encouraged to procure products from sustainable sources where possible.

Christmas in Leicester Square uses local staff and crew where possible and encourages traders and operators to do the same.

We do not currently provide a cloakroom service.